This Privacy Policy (hereinafter referred to as the "Policy") governs the collection and processing of personal data by Dream Voyages (hereinafter referred to as the "Company"), and individuals (hereinafter referred to as the "Customer").
The Policy has been developed in accordance with applicable international data protection laws and defines the procedure for processing personal data and measures to ensure their security.
The purpose of the Policy is to protect the rights and freedoms of individuals when processing their personal data, including the protection of the rights to privacy, personal and family privacy.
DEFINITIONS
Personal data - any information relating directly or indirectly to an identified or identifiable individual (personal data subject).
Personal data processing - any action (operation) or set of actions (operations) with personal data, performed with or without the use of automation tools.
Customer - any individual who visits our website, books travel packages, or interacts with our services.
INFORMATION WE COLLECT
The Company collects the following personal data:
Full name
Contact information (phone number, email address)
Passport details (for international travel bookings)
Payment information (processed securely through third-party payment processors)
Travel preferences and requirements
Dietary restrictions and health information relevant to travel
Information voluntarily provided when contacting customer service
We also collect non-personal information such as browser type, IP address, device information, and browsing patterns to improve our website and services.
HOW WE USE YOUR INFORMATION
We use your personal data for the following purposes:
Processing and confirming your travel bookings
Arranging transportation, accommodations, and activities
Communicating with you about your travel itinerary
Providing customer support before, during, and after your trip
Sending promotional offers and newsletters (with your consent)
Improving our travel packages and services
Customizing your travel experience
Complying with legal obligations including visa and immigration requirements
We process your data based on your consent, contractual necessity (to fulfill bookings), and our legitimate business interests.
DATA SHARING AND DISCLOSURE
We may share your personal data with:
Airlines, hotels, and other travel service providers to fulfill your bookings
Payment processors to complete transactions
Immigration authorities when required for international travel
Marketing service providers (with your consent)
IT service providers who help maintain our website and systems
Government authorities when required by law
We do not sell your personal data to third parties for marketing purposes.
Any third parties with whom we share your data are contractually obligated to maintain its confidentiality and security.
INTERNATIONAL DATA TRANSFERS
Due to the nature of travel services, your personal data may be transferred to countries outside your country of residence.
When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.
These safeguards may include:
Data transfer agreements incorporating standard contractual clauses
Verification that recipients are subject to adequate data protection laws
Obtaining your explicit consent for specific transfers
DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.
These measures include:
Encryption of sensitive data
Regular security assessments
Access controls and authentication procedures
Staff training on data protection
Secure data storage systems
While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.
YOUR RIGHTS
As a customer, you have the right to:
Access your personal data that we hold
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data
Withdraw consent at any time
Request restriction of processing
Data portability (receiving your data in a structured format)
Lodge a complaint with a supervisory authority
To exercise these rights, please contact us using the details provided at the end of this Policy.
COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content.
Types of cookies we use:
Essential cookies: Required for the website to function properly
Analytical cookies: Help us understand how visitors interact with our website
Functional cookies: Remember your preferences and settings
